Return Policy

1. Night Queen will not accept return or issue a refund, if:
     • You have changed your mind or your circumstances changed.
     • The goods arrived to you later than you would expect.
     • If item is soiled, stained, damaged or tainted in any way or misused.

2. Returns not accepted unless the product is defected by manufacturing standards. Night Queen can arrange a replacement or repair after the item has been returned or store credit to the equivalent value of the return product in current condition.
     i) Night Queen only will replace, repair, refund or allow store credit, if:
             • The goods are not merchantable quality.
             • The goods do not match the description.
             • The goods are returned within 7 days of the buyer receiving it.
3. It is the buyer’s responsibility to measure a product to ensure it is a suitable size for their needs, as such a return will not be provided if the product is too big or small.

4. If you have any complaints or issues, please email to service@nightqueenfurniture.com.au – with a description of the alleged fault and include pictures of the area. These will be assessed by our complaints department, and forwarded to the manufacturer. You will be contacted approximately 24-48 hours or after a decision has been made.
          • Any manufacturing defect, missing parts or damages must be notified within 7 days of delivery or collection. A replacement/repair will be arranged according to clauses 6.
          • If it is established that the item has been affected by fair wear and tear, misuse, negligence, wilful damage, or accident by you or a third party, Night Queen reserves the right to take no action.